Store Policy
Customer Care
Our customer care policy is centred around providing excellent service to all our customers.
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1. Prompt and courteous responses to all inquiries: We will strive to respond to all customer inquiries in a timely manner and provide helpful and polite assistance.
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2. Resolving issues efficiently: If a customer has a problem or complaint, we will work quickly to resolve the issue to the customer's satisfaction.
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3. Transparency and honesty: We will always be transparent and honest with our customers, providing them with accurate information and updates on their inquiries or issues.
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4. Privacy and security: We will protect all customer information and ensure that their privacy and security are maintained at all times.
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5. Continuous improvement: We are committed to continually improving our customer care practices and processes to better serve our customers.
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6. Empathy and understanding: We will listen to our customers and strive to understand their needs and concerns, showing empathy and compassion in our interactions.
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7. Feedback and accountability: We welcome feedback from customers and will take accountability for any mistakes
Privacy & Safety
Privacy and safety are top priorities for our e-commerce website. We are committed to protecting the personal information of our customers and ensuring a safe shopping experience.
1. Collection of Information:
We only collect the necessary information required for processing orders and providing customer support. We do not sell or share any personal information with third parties without your consent.
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2. Secure Payment Processing:
We use secure payment gateways to process all transactions. Your credit card information is encrypted and stored securely to protect against unauthorised access.
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3. Data Security:
We use industry-standard security measures to protect your personal information. This includes firewall protection, secure socket layer (SSL) encryption, and regular security audits.
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4. Cookies:
We use cookies to enhance your browsing experience and provide personalised recommendations. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
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5. Email Communications:
We may send you promotional emails and newsletters with your consent. You can opt-out of these communications at any time by unsubscribing from our mailing list.
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6. Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
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7. Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.
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8. Contact Us:
If you have any questions or concerns about our privacy and safety policy, please contact us at [email protected]
By using our website, you agree to our privacy and safety policy. We reserve the right to update this policy at any time, so please review it periodically for any changes.
Wholesale Inquiries
If you are interested in purchasing Maison Chai products in bulk, we would be happy to provide you with more information. Please contact us with details about the specific products you are interested in, the quantity you are looking to purchase, and any other relevant information about your business. We can then provide you with pricing and availability information to help you make your wholesale purchase. Thank you for considering us as a supplier for your business.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments