Shipping & Returns
Shipping Policy
Our shipping policy for Maison Chai is as follows:
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- We offer flat rate shipping for all orders within Kenya
- Orders are processed and shipped within 1-3 business days of being placed
- We offer standard shipping with an estimated delivery time of 3-5 business days
- Expedited shipping options are available for an additional fee
- International shipping is available, with shipping costs calculated at checkout
- Customers will receive a tracking number once their order has shipped
- We are not responsible for any delays or issues with delivery once the package has been shipped
- If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for re-shipping costs
- If a package is lost or damaged during shipping, please contact us immediately so we can assist in resolving the issu. We strive to provide a seamless and efficient shipping experience for all of our customers.
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer service team.
Return & Exchange Policy
Our return and exchange policy at our tea business is as follows:
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- We accept returns or exchanges within 30 days of purchase with a valid receipt or proof of purchase.
- The item must be unused and in its original packaging for a full refund or exchange.
- If the item is defective or damaged upon arrival, please contact us immediately for a replacement.
- We do not accept returns or exchanges on opened or used tea products due to health and safety reasons.
- Shipping fees for returns or exchanges are the responsibility of the customer, unless the return is due to an error on our part.
- Refunds will be processed within 5-7 business days after the returned item is received and inspected.
- Please contact us at info@maisonchai.com for any return or exchange inquiries.